ments: We received several quotations and finalized the agency after much deliberation. However, after making the first payment, we were informed that an additional 5% GST had to be paid, which was unexpected and not communicated earlier. Flights: We booked our flights through agent only, but the outbound flight was postponed (domestic) leaving us with minimal time to board the international flight during the check in process prior to 48 hours. I faced an ordeal of connecting with Air India support for over 14 hours to resolve the issue, which I had to manage entirely by myself. Hotels: The hotel accommodation was average in Singapore and very good in Malaysia Singapore Experience: The trip to Singapore was well-coordinated, and I would like to appreciate Ridhi for her excellent support and coordination. However, during the city tour, the driver for Days 2 and 3 was quite authoritative and did not stop at key attractions like Chinatown and Mariamman Temple, as promised. Instead, he halted at a gift shop for over 30 minutes, which was unnecessary and a waste of time. This sentiment was echoed by other families who traveled with us. Malaysia Experience: Our road trip from Singapore to Malaysia was disappointing. The bus was uncomfortable, leading to body aches and fever upon arrival at KL Berjaya bus station. To make matters worse, we were stranded for nearly 90 minutes without a cab, and the agent at malaysia was unresponsive. We had to arrange transportation to the hotel at our own expense. Additionally, we were initially informed that KL Tower tickets were included in the itinerary. However, the agent later charged us around ₹7,000, claiming there was a fee change from December 1st. Upon verifying online and at the ticket desk, the ticket prices were significantly lower (₹1,718 for adults and ₹1,012 for children). This discrepancy was frustrating and felt like a lack of transparency. Meals: We were informed that meals were pre-booked on both flights. However, no meals were provided on the return flight from Kuala Lumpur, adding to the list of inconsistencies. Overall Experience: Singapore: 8/10 – Well-planned and enjoyable, except for the guide/driver issues during the city tour. Malaysia: 5/10 – Poor coordination, lack of transparency, and uncomfortable travel. Flights: 6/10 – Lack of support and unfulfilled promises regarding meals. While we enjoyed parts of the trip, particularly in Singapore, the overall experience was marred by poor communication, discrepancies in the itinerary, and subpar arrangements in Malaysia. Improvements in transparency and coordination are essential for future travelers.

eace of mind. Appreciate strong support from Ritika throughout the trip.

ouldn't have missed it as it's closed in morning. It was a good experience while travelling with you guys and all the cabs were on perfect time. Else everything was good.

it would be easier to get veg Indian foods also if have been updated on timings of Jewel we wouldn’t have missed it as it’s closed in morning. Else everything was good. Thanks ☺️

ailable all the time when we had any queries or concerns. Shivangi was our SPOC and she coordinated really well by addressing all our questions and queries in timely manner Singapore universal studios was amazing

especially like to highlight her proactive approach to the visa process, considering my passport's upcoming expiry. She ensured the visa was delivered on time without any hassle. Truly commendable service!